The locksmithing profession, a fusion of ancient craftsmanship and modern-day technology, continues to evolve and adapt. Michael Anderson, the visionary owner of Anderson Lock and Safe, provides a fresh perspective on the future of the locksmithing industry.
Deep Roots in Craftsmanship
- Anderson Lock and Safe, based in Phoenix, Arizona, has been a stalwart in the security industry since 1966.
- With every major city locksmith comes a legacy. As Michael states, there's a rich history and reputation intertwined with his company.
Not Your Typical Entry
- Despite Anderson Lock and Safe's long-standing reputation, Michael's journey as the owner for five years is a testament to the unconventional.
- Candidly, he shares, "I thought I'd get better at it." With his team's varied skills, Michael humorously accepts his rank at the bottom.
The Apprentice Program: A Groundbreaking Initiative
- To bridge the skills gap, Michael introduced an innovative apprenticeship program.
- Targeting individuals with no prior experience, the program emphasizes aptitude and attitude.
- Apprentices undergo an intensive 13-week training:
- 3 weeks of classroom sessions.
- 10 weeks of fieldwork, handling real-world situations.
- The training covers a wide spectrum, from re-keying locks to designing intricate master systems.
Investing in the Future
- Trainees are compensated throughout their training, starting at $16 an hour.
- By the culmination, they're equipped with tools, vans, and inventory – a solid foundation for their professional journey.
Challenges Faced & Lessons Learned
- Like any initiative, the apprentice program has had its hiccups. Some candidates don't survive the rigorous training, but each iteration refines the process.
A New Vision for Locksmithing
- The shortage of skilled personnel is a pressing issue in the locksmith industry.
- Michael's training-centric approach aims to infuse new blood into the trade, hoping more businesses emulate this model and preserve the rich tradition of locksmithing.
Elevating Locksmithing in Today's World: A Guide for the Modern Business
1. Seeking the Right Attitude and Efficient Communication
- While experience is valuable, Michael emphasizes the essence of the right attitude.
- Communication is pivotal. "If we don't get a good impression within two minutes, it's probably just not the job for you," Michael opines.
2. Embracing the Apprentice Program
- This platform is a lifeline for those keen on locksmithing but may be green in experience. It's a foundation for growth and mastery.
3. Revolutionizing Pay Structure
- Michael's progressive pay model prioritizes performance.
- Workers earn a percentage of service calls, labor, and parts profit, fostering a holistic service approach.
4. Positive Outcomes
- This pay structure has transformed company dynamics.
- Technicians are more invested in each task, enhancing customer experience and garnering rave reviews.
Conclusion
Michael Anderson's forward-thinking strategies in hiring, training, and compensation are charting a new course for the locksmithing industry. As the demand for skilled locksmiths surges, it's crucial for the trade to evolve, ensuring it remains attractive for future generations. This roadmap – emphasizing attitude, continuous learning, and performance-based rewards – might just be the key to unlocking the industry's success.
Article by PJ Slauson
In 2004, PJ Slauson (then only 19 years old) was working as a locksmith for his dad’s locksmith company and going to college. His dad had a little DBA side business selling locksmith supplies to locals. He had a few shelves in the back of his key shop with some keychains and padlocks which PJ started selling online to make a little extra money.He quickly sold out, eventually PJ decided to setup his own website, and clksupplies.com took off immediately.
